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What should I do if my package is marked as delivered, but I can't find it?
Hi there!. We understand that it can be frustrating when your package is marked as delivered but is nowhere to be found. Here are some steps you can take:. If these actions do not lead to finding your parcel, please let us know. We will contact the c
How can I track my order if the tracking link isn't working?
Hi there!. If you're unable to track your order due to the tracking link not functioning, it is likely that the warehouse are working on shipping your order to you, or if the order was placed after our cut-off time and has missed the day's dispatch s
How do I get a refund if I no longer want my subscription or an order?
Hi there!. If you decide that you no longer wish to continue with your subscription, you can cancel at any time prior to the Subscription Order processing date via your account, or alternatively email our Customer Experience Team at [email protected]
What are the expected delivery times for Verve, and what happens if there is a delay?
Hi there!. All UK mainland orders, unless otherwise directed, are sent via Amazon Shipping UK on a next day tracked delivery service and will be processed and shipped from our warehouse within 1-2 business days. *Post code restrictions apply. Non-UK
What if there's a problem with my order, like an address error or a mistake in the quantity sent?
Hi there!. If you notice any issues with your order such as an incorrect address or a mistake in the quantity of items sent, please don't hesitate to get in touch with us. It's vital to make sure that your address is correctly noted in our system to
Does Verve participate in event collaborations and how can I propose an event partnership?
Verve is open to the idea of event collaborations. If you have an event that you think aligns with our brand's mission, you can reach out to us with the details. Our marketing team reviews all proposals and will be in touch if they find an event coll
What should I do if there is a delay or error with my welcome kit for my subscription?
If your welcome kit is delayed or incorrectly sent due to an error, we acknowledge the inconvenience and take immediate steps to rectify the issue. Our process includes:Identifying the error promptly, often even before you reach out to us.Sending out
Are the ingredients in Transparent Greens V80 organic?
While Transparent Greens V80 sources all of its ingredients ethically and ensures high-quality standards, not all ingredients are certified organic. The manufacturing process adheres strictly to quality controls, and the ingredients undergo rigorous
How can I switch my subscription plan to a different payment frequency?
If you'd like to switch your subscription plan to a different payment frequency, the process is simple and can be completed through your account settings. Here are the steps to update your subscription:. This change will take effect from your next bi
Can I take multiple Verve supplements safely together?
Ingredient Check: When considering taking multiple supplements, such as V80, Verve Honest Mushroom, and Naked Beauty, you should check the ingredient lists for overlaps. Combining supplements with similar ingredients may result in consuming higher le
How do I reset my password if I am not receiving the reset email?
If you are experiencing issues with not receiving a password reset email, it's likely that your account might not have been activated. Please send us a message via the Chat box and we will send you an account activation email which will allow you to
Are Verve products suitable for someone who is pregnant?
We advise consulting with your antenatal physician or doctor before using either Transparent Greens or Naked Beauty if you are pregnant or breastfeeding, as they contain Vitamin A.
Why is my payment showing as pending and not processed?
When you see a pending payment on your bank statement, it indicates that the transaction was initiated but has not been processed yet. This can occur due to various reasons:. Please wait for a couple of days and re-check with your bank. If you have a
Can I get travel sachets for my subscription?
Yes of course you can.. Just click the following link: Explore Verve's Travel Packs. Enjoy travelling
How can I change my payment information?
You can update your payment information by following these simple steps: Log into your account.Select "Address & payment details".Click on "Manage payment methods".Update your payment method as necessary.Confirm your selection.
How do I change products in my subscription?
If you need to modify the products in your subscription, please follow these steps: Log into your account.Navigate to "Subscriptions".Click on "Manage this subscription".Adjust the quantity using the +/- buttons.Confirm your changes.
How can I cancel my subscription?
We are sorry to hear that you wish to cancel your subscription. Please follow these steps to cancel your subscription:. Ensure that you cancel at least 2 business days prior to the expected shipping date. Please note that after cancelling, pending sh
Are your products NSF certified?
Currently, our products are not NSF certified. However, we adhere to FDA regulations and ISO standards to ensure the quality of our products. Each ingredient that enters our site is subjected to an FTIR Spectroscopy identification test for accurate i
Are your products Kosher?
Our products have not been certified as Kosher at this time. However, they are vegan-friendly and produced in FDA, Salsa, and GMP compliant facilities.
How much EPA and DHA are in the Omega 3 supplement?
Each capsule of our Omega 3 supplement provides 1000mg of Omega 3, including 180mg of EPA and 120mg of DHA, along with 3mg of Vitamin E.