All articles
Categories
Articles
What should I do if my package is marked as delivered, but I can't find it?
Hi there!. We understand that it can be frustrating when your package is marked as delivered but is nowhere to be found. Here are some steps you can take:. If these actions do not lead to finding your parcel, please let us know. We will contact the c
How can I track my order if the tracking link isn't working?
Hi there!. If you're unable to track your order due to the tracking link not functioning, it is likely that the warehouse are working on shipping your order to you, or if the order was placed after our cut-off time and has missed the day's dispatch s
How do I get a refund if I no longer want my subscription or an order?
Hi there!. If you decide that you no longer wish to continue with your subscription, you can cancel at any time prior to the Subscription Order processing date via your account, or alternatively email our Customer Experience Team at [email protected]
What are the expected delivery times for Verve, and what happens if there is a delay?
Hi there!. All UK mainland orders, unless otherwise directed, are sent via Amazon Shipping UK on a next day tracked delivery service and will be processed and shipped from our warehouse within 1-2 business days. *Post code restrictions apply. Non-UK
What if there's a problem with my order, like an address error or a mistake in the quantity sent?
Hi there!. If you notice any issues with your order such as an incorrect address or a mistake in the quantity of items sent, please don't hesitate to get in touch with us. It's vital to make sure that your address is correctly noted in our system to
Does Verve participate in event collaborations and how can I propose an event partnership?
Verve is open to the idea of event collaborations. If you have an event that you think aligns with our brand's mission, you can reach out to us with the details. Our marketing team reviews all proposals and will be in touch if they find an event coll
What should I do if there is a delay or error with my welcome kit for my subscription?
If your welcome kit is delayed or incorrectly sent due to an error, we acknowledge the inconvenience and take immediate steps to rectify the issue. Our process includes:Identifying the error promptly, often even before you reach out to us.Sending out
Are the ingredients in Transparent Greens V80 organic?
While Transparent Greens V80 sources all of its ingredients ethically and ensures high-quality standards, not all ingredients are certified organic. The manufacturing process adheres strictly to quality controls, and the ingredients undergo rigorous
How can I switch my subscription plan to a different payment frequency?
If you'd like to switch your subscription plan to a different payment frequency, the process is simple and can be completed through your account settings. Here are the steps to update your subscription:. This change will take effect from your next bi
Can I take multiple Verve supplements safely together?
Ingredient Check: When considering taking multiple supplements, such as V80, Verve Honest Mushroom, and Naked Beauty, you should check the ingredient lists for overlaps. Combining supplements with similar ingredients may result in consuming higher le
How do I reset my password if I am not receiving the reset email?
If you are experiencing issues with not receiving a password reset email, it's likely that your account might not have been activated. Please send us a message via the Chat box and we will send you an account activation email which will allow you to