What should I do if there is a delay or error with my welcome kit for my subscription?Updated 3 months ago

If your welcome kit is delayed or incorrectly sent due to an error, we acknowledge the inconvenience and take immediate steps to rectify the issue. Our process includes:

• Identifying the error promptly, often even before you reach out to us.
• Sending out the correct welcome kit as soon as possible.
• Including compensation, typically an additional month's supply, for any inconvenience caused by the mishap.

We are committed to providing exceptional customer service and sincerely apologize for any inconvenience caused when such issues occur.