What should I do if my package is marked as delivered, but I can't find it?Updated 7 months ago

Hi there!

We understand that it can be frustrating when your package is marked as delivered but is nowhere to be found. Here are some steps you can take:

• Confirm that the delivery address listed in our system is accurate. Incorrect addresses can lead to misplaced deliveries.
• Check with your neighbours and other household members to see if anyone accepted the delivery on your behalf.
• Look around your property, including any safe spaces where a courier might leave the package.

If these actions do not lead to finding your parcel, please let us know. We will contact the carrier to request Geo-location data and a delivery photo, which can often help us locate the missing item. This process can take up to 24 hours, so we appreciate your patience while we investigate.

If the parcel is later found, or you receive any updates, please inform us immediately.

Let us know if there's anything more we can do for you - we are here to help.

Kind Regards,

Brad @ Team Verve