How do I reset my password if I am not receiving the reset email?Updated 3 months ago

If you are experiencing issues with not receiving a password reset email, it's likely that your account might not have been activated. 

Please send us a message via the Chat box and we will send you an account activation email which will allow you to reset your password. 

Please follow the steps provided in that email to gain access to your account. If you have tried the 'forgot password' option multiple times without receiving an email, it's essential to follow the instructions from our email to log in, as it may help resolve the issues you're facing.

Always ensure to check your spam or junk folders, as sometimes emails can be mistakenly filtered there.