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What should I do if my package is marked as delivered, but I can't find it?
Hi there!. We understand that it can be frustrating when your package is marked as delivered but is nowhere to be found. Here are some steps you can take:. If these actions do not lead to finding your parcel, please let us know. We will contact the c
How can I track my order if the tracking link isn't working?
Hi there!. If you're unable to track your order due to the tracking link not functioning, it is likely that the warehouse are working on shipping your order to you, or if the order was placed after our cut-off time and has missed the day's dispatch s
How do I get a refund if I no longer want my subscription or an order?
Hi there!. If you decide that you no longer wish to continue with your subscription, you can cancel at any time prior to the Subscription Order processing date via your account, or alternatively email our Customer Experience Team at [email protected]
What are the expected delivery times for Verve, and what happens if there is a delay?
Hi there!. All UK mainland orders, unless otherwise directed, are sent via Amazon Shipping UK on a next day tracked delivery service and will be processed and shipped from our warehouse within 1-2 business days. *Post code restrictions apply. Non-UK