How can I get a replacement for a damaged or defective Verve glass bottle?Updated 3 months ago

If you experience an issue with your Verve glass bottle such as breakage or any other defect, we are here to assist. We provide complementary replacements for damaged or defective bottles with a prompt and efficient shipping process.

Once you notify us of the issue, we will immediately raise an order for a replacement bottle to be delivered as soon as possible. After the carrier collects the package, the order will be fulfilled in our system, and you will receive a despatch confirmation email. You can expect to receive updates from the parcel carrier, who will keep you informed as your parcel progresses towards delivery. Additionally, you will be given a 2-hour delivery window once the parcel is out for delivery. You will also have the opportunity to create an account with the carrier to provide delivery instructions or designate a safe location for parcel drop-off.

We are committed to ensuring that you are satisfied with your purchase and the quality of our products. Do not hesitate to reach out if further assistance is needed, as we aim to provide excellent customer service and support.